top of page
Weekly Reflections
WEEK 1
Course outline
ThinkPlace Design Process
Understanding my Reflexivity
In the first week, our group have explored and understood the reflexivity of individuals to examine an individual’s perspective. Through this exercise, I was able to investigate myself about personal agenda, the ability to listen to people's experiences and culture experience.
WEEK 2
What is Empathy?
We use empathy research to discover people’s explicit and implicit needs so that we can meet them through our design solutions
The action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner
Stepien, Kathy A., and Amy Baernstein. "Educating for empathy." Journal of general internal medicine 21, no. 5
(2006): 524-530.
“Empathy in the medical setting is appreciation of the patient’s emotions and expression of that awareness to the patient."
“the intellectual ability to identify and understand patients’ emotions and perspectives; and behavioural, the ability to convey understanding of those emotions and perspectives back to the patient”
Empathy Module
Group Activities : Anonymous intercept interview
Target Participant : Current AUT Student
Aim : DATA collection for current issue or feedback of AUT Health Service Center
Through the fieldwork, our group has taken numbers of anonymous intercept interviews, which is the data collecting method. From the collected data through the fieldwork, our group and I was able to hear the voice of students with different perspectives and stories, which based on the current AUT health service centre.
101
102
104
101
Collected Data
- AUT students are experiencing a lack of engagement with AUT health service center.
- Not much of the students has engaged correctly in that service in their level of perspective
- The critical disengagement created from the unbalance of the perspective of students and the health service center. Therefore health center has been missing the targeted market through the lack of communication.
- Nowadays, most of the young generations are using the social network as their primary contacting tools,
- Health service center is still using very standard tools such as emails or hard copy
- The judgment around the mental unhealthiness
- The disengagement with student and health service center has been caused through time management
- Student is searching for a faster approach or faster process, the current service system is failing to target the students.
- Students are highly concerned about the time between the initial appointment and the actual waiting or booking period is too long.
First Interview – The first empathy interview was successful. The interviewee already had a basic knowledge
of the provided health services and knew the location of the centre, but this interviewee only has informed
from the AUT orientation, which represents the lack of communication between students and the health
service centre. The interviewee suggested that it will be an improvement if the service provides a more
friendly and accessible approach, such as through social media or different platforms.
Second Interview – The second empathy interview has explored the experience of the AUT health service
centre. The interviewee had knowledge of the provided health services, so the participant tried to schedule a
counselling appointment through the online booking system, but the participant could not find any of the
doctor’s information and have not received any follow-ups after he required the response. The focal
feedback of this interview was that students want for easy booking systems with clear information about the
services or professionals.
Third Interview - The third interview had some challenges with keeping the interview interesting, but I have
received very beneficial responses from the interviewee. This participant had a negative perspective on the mental AUT health service. Even this participant knew most of the provided services; she could not make an
appointment because of the stigma around the mental health service. This participant knew the provided
services would be helpful, but she was worried about the judgment around the system. The main suggested
improvement was that the AUT health service should demolish the stigma around the health service through
changing the engagement to the students.
WEEK 3
Analysis & Synthesis Module
Design Challenge and Process
DATA RECORDING AND UNPACKING THE DATA
The design challenge project processes based on AUT Health Service Center has critically explored different aspects of connections that researcher to engage with different backgrounded stories and practice. Therefore, the learning outcome explores the practicality of the empathy interview as well as the data collection and data unpacking. Through the empathy interview design process, my behavior perspective has also developed to create a suitable environment or mental trust to the interview participants. The design challenge process allowed me to explore the connections of the network or constraint of researcher and participant.
06
04
e5beaee4bfa1e59bbee78987_20190928132403.
06
Formative Assessment
Group Statement
Individual Statement
WEEK 4
Unpacking Data - Analysis and Synthesis
e5beaee4bfa1e59bbee78987_20191014143532.
e5beaee4bfa1e59bbee78987_20191014143542.
e5beaee4bfa1e59bbee78987_20191014143546.
e5beaee4bfa1e59bbee78987_20191014143532.
Analysis and Synthesis
Through process our group was able to reposition the design framework. From this process, I was able to investigate the three significant issues of disengagement, disconnection, and stigma around the health service centre. After our group invested the problems, I have unpacked the data and explored possible solutions. Individual group members took a section within the process of unpacking the data.
Dreamer – The one presents all the concept solutions, even it is possible or not.
Realist – The one filters only the possible and effective solutions within AUT environment.
Critic – The one finalizes the most effective and possible solution for the whole group to confirm.
Possible Solutions.
Dreamer
- Short engaging video
- Sing a Song
- End of year survey
- Use different platforms such as social media
- Free lunch
- Well being circus
- Huge picnic
- Use the WG cafe for health well being promotion
- FM service to commnuicate
- Use drama and music in plaza to reduce stigma
Realist
- Social Media - Not all students want to be contacted through text, email or face to face.
- Buddies
- Use the screen in WG to play drama and music in plaza to reduce stigma
- Semester check up - Health WOF
- Conversation party
WEEK 5
Prototyping Making our thinking tangible
e5beaee4bfa1e59bbee78987_20191014143514.
e5beaee4bfa1e59bbee78987_20191014222219-
e5beaee4bfa1e59bbee78987_20191014143508.
e5beaee4bfa1e59bbee78987_20191014143514.
Design concept. “Talk to strangers”
Design concept. “Talk Box”
Design Challenge and Process - Prototyping
The current AUT students are experiencing the issues with the disengagement of the health service centre.
Most of the student did not know much about the provided services and find difficulties to contact through
the AUT website. Most of the young generations uses the social media as their primary contact tool
therefore it is critical to provide the communication method which is suitable for the students. As our group
designed to bring the services to the students we focused on the benefit of the easy accessibility and
booking system. Our group also explored to design an app which links with the ‘Talk Box’ to provide student
to get clear information and available services as well as the booking systems. The app will provide the
students different available services and times with accurate doctor and nurse information who are based in
the ‘Talk Box’ to improve the trust for the services. The engagement of the simple network system with
simple approach will improve the time consuming processes and improve the disconnections between
students and health service centre.
WEEK 6
Prototyping Making our thinking tangible
aut_wg_1-1000x563-1
aut_wg_4-1000x563-1
e5beaee4bfa1e59bbee78987_20191014144509-
aut_wg_1-1000x563-1
e5beaee4bfa1e59bbee78987_20191014143514.
e5beaee4bfa1e59bbee78987_20191014222219-
e5beaee4bfa1e59bbee78987_20191014143508.
e5beaee4bfa1e59bbee78987_20191014143514.
Through the design framework, this design project has contributed to a cooperative and collaborative project-based environment that supported the project to deliver a clear idea of solutions and developed the design process. Most of the students do not have much awareness or knowledge of the provided services. The marketing problem was a massive thing in this situation. In this prototype, one of the main focuses was solving the problem of accessibility. The current existing issue has caused by the disengagement of the service and missing the target marketing through marketing methods. As we described to deliver the service to the students, it improves the accessibility of the health services. In the process of prototyping, our team has focused on feedbacks and concerns from the stakeholders and the students. As the ‘talk box’ provides free private spaces to the students who need help or support, it will bring the services to the student.
SUGGESTIONS
Change the word “mental health service” to be a more friendly approached.
Engage the ways to advertise the ‘talk box.'
bottom of page